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Refund policy

 Effective Date: 20th December 2024

  • At Astrocrystal, we strive to provide high-quality customized crystal bracelets designed uniquely for each customer. Due to the personalized nature of our products, we have specific refund and return policies. Please read them carefully.

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1. Custom Orders

  • No Returns but you can Exchanges within 7 days : As all bracelets are customized based on the information you provide (name, date of birth, and Rashi), they are non-returnable but it can be exchangeable within 7 days

  • Accuracy of Details : Please ensure that the details you submit during the ordering process are accurate. Astrocrystal is not responsible for errors resulting from incorrect information provided by the customer.

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2. Defective or Damaged Items

  • Inspection Upon Delivery: We encourage you to inspect your order upon receipt.

  • Reporting Issues: If the product is defective or damaged, notify us within 24 Hours of receiving the item by contacting us at

  • Email: Info@astrocrystal.in

  • Phone: 9891016004

  • WhatsApp : 8376976344

  • Address : U-131, Bindapur Matiala Road, Sukkar Bazar Chowk, Subhash Park, Uttam Nagar West, New Delhi - 110059

  • Proof of Issue: Provide clear images or videos of the defective or damaged item along with your order details.

  • Resolution: Upon verification, we will offer one of the following:

  • A replacement of the defective or damaged item.

  • A partial or full refund, depending on the situation, if a replacement is not feasible.

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3. Refund Process

  • Eligibility : Refunds are applicable only for defective or damaged items confirmed by our team.

  • Refund Method : Approved refunds will be processed to the original payment method used at the time of purchase.

  • Processing Time: Refunds may take 7-10 business days to reflect in your account, depending on your payment provider.

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4. Non-Refundable Scenarios

  • Incorrect information provided by the customer for customization (e.g., wrong name, date of birth, or Rashi).

  • Customer change of mind after the order has been placed and processed.

  • Products damaged due to misuse or mishandling after delivery.

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5. Shipping Costs

  • Return Shipping : If a defective or damaged product needs to be returned, Astrocrystal will cover the return shipping costs.

  • Non-Refundable Shipping Fee: Original shipping fees are non-refundable except in cases of defective or damaged items.

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6. Contact Information

  • For any questions or assistance regarding returns or refunds, please reach out to us:

  • Email: Info@astrocrystal.in

  • Phone: 9891016004

  • WhatsApp : 8376976344

  • Address : U-131, Bindapur Matiala Road, Sukkar Bazar Chowk, Subhash Park, Uttam Nagar West, New Delhi - 110059

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Astrocrystal reserves the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website.

Shipping policy

Effective Date : 20th December 2024

  • At Astrocrystal, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and make a purchase.

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1. Information We Collect

  • Personal Information: When you place an order, we collect personal information including your name, date of birth, Rashi, and contact details.

  • Payment Information: We collect payment details necessary to process your order, which are handled securely through our payment gateway.

  • Technical Data: We may collect technical information such as IP addresses, browser types, and operating systems to enhance your browsing experience.

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2. How We Use Your Information ?

  • Order Processing: Your personal and payment information is used to process and fulfill your orders.

  • Customization: We use your provided details (name, date of birth, Rashi) to create and deliver customized crystal bracelets.

  • Communication: We may use your contact information to communicate with you regarding your order status, shipping updates, and customer service inquiries.

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3. Data Protection

  • Security Measures: We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration.

  • Third-Party Services: We use third-party services, such as payment processors and shipping carriers, to assist with order fulfillment. These third parties are bound by confidentiality agreements and are only permitted to use your information for the purpose of providing their services.

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4. Cookies and Tracking

  • Cookies: Our website uses cookies to enhance your user experience and analyze site usage. You can manage or disable cookies through your browser settings.

  • Analytics: We may use web analytics tools to collect information about how visitors interact with our site to improve its functionality and user experience.

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5. Data Retention

  • We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal or regulatory requirements.

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6. Your Rights

  • Access and Correction: You have the right to access and correct your personal information held by us. Please contact us if you wish to review or update your information.

  • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

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7. Changes to This Privacy Policy

  • Astrocrystal reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the revised policy will become effective immediately.

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8. Contact Us

  • If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@astrocrystal.in

  • 9. Governing Law

  • This Privacy Policy is governed by and construed in accordance with the laws of India.

Terms of service

Effective Date: 20th December 2024

  • Welcome to Astrocrystal! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms. Please read them carefully.

 

 

1. Business Overview

  • Astrocrystal offers customized crystal bracelets designed based on your name, date of birth, and Rashi. Every bracelet is made to order using original crystals tailored to meet your specific astrological requirements.

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2. Ordering and Customization

  • Customization: Bracelets are created uniquely for each customer based on the details you provide. Please ensure all information is accurate to avoid any discrepancies.

  • Order Process: Orders are confirmed only after we receive full advance payment. Cash on Delivery (COD) is not available.

  • Changes to Orders: Once an order is placed, modifications may not be possible due to the personalized nature of the product.

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3. Payment Terms

  • Advance Payment Only: Payments must be made in full at the time of order placement.

  • Secure Payments: Payments are processed through secure methods listed on our website. Astrocrystal does not store your payment details.

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4. Shipping and Delivery

  • Shipping Partner: We use Indian Post to deliver orders.

  • Delivery Timeline: Shipping times can take up to 7 - 9 working days from the date of dispatch. Delays may occur due to unforeseen circumstances.

  • Tracking Information: Once your order is shipped, you will receive a tracking number for monitoring the delivery status.

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5. Returns and Refunds

  • Custom Products: As all items are customized specifically for each customer, returns are not accepted but you can Exchange within 7 days

  • Defective or Damaged Items: If your product arrives damaged or defective, you must notify us within 24 hours of receiving the item. We will provide a replacement upon verification.

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6. Product Authenticity

  • Astrocrystal ensures that all crystals used are original and genuine. However, we do not guarantee specific results from the use of crystals, as they are subject to individual experiences and beliefs.

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7. Limitation of Liability

  • Astrocrystal is not responsible for:

  • Misuse of our products.

  • Delays caused by shipping providers.

  • Results or outcomes from wearing the bracelet. Our liability is limited to the value of the product purchased.

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8. Intellectual Property

  • All content on the Astrocrystal website, including text, images, and designs, is the property of Astrocrystal. Reproduction or misuse of any content is prohibited without prior written permission.

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9. Changes to Terms and Conditions

  • Astrocrystal reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

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10. Governing Law

  • These Terms and Conditions are governed by the laws of [Your State/Country], and any disputes will be subject to the exclusive jurisdiction of the courts in India.

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11. Contact Information

  • For any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: Info@astrocrystal.in

  • Phone: 9891016004

  • WhatsApp : 8376976344

  • Address : U-131, Bindapur Matiala Road, Sukkar Bazar Chowk, Subhash Park, Uttam Nagar West, New Delhi - 110059

Daily Updates

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